Frequently asked questions
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What is a chatbot?
A chatbot is an AI-powered software that can simulate human-like conversations with users, providing them with information, support, or completing certain tasks.
What is SupportGuy and how can it help my business?
Support Guy is a conversational chatbot powered by ChatGPT that can help you provide instant, 24/7 support, handle large volumes of inquiries simultaneously, and provide personalized support by analyzing user queries. This enhances customer experience, increases satisfaction, and can grow your business.
How can I manage my knowledge base with Support Guy?
You can upload documents or provide webpages to add new information to your chatbot's database. This ensures that your chatbot always has the most up-to-date information to provide to your customers.
How easy is it to integrate into my website?
With just a single line of code, you can embed your chatbot into your website with ease. You can also share the chat as a stand-alone webpage to your customers.
Can my support team handle chats themselves when they're available?
Yes, absolutely. Your support team can pause the AI and take over the conversation with customers at any time, allowing for seamless hybrid support.
What happens if I cancel my subscription mid-cycle?
You will still have access to the paid features until the end of the current subscription cycle. After that, your subscription will be cancelled and you will be able to use the free plan.